Indicators on telus billing support You Should Know
Indicators on telus billing support You Should Know
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Each and every individual who phone calls the tech support amount is planning to talk to a true individual right away. Not a soul wants to need to jump through a maze of questions in hopes of only getting place within a que to speak to a true individual!
Also, our telephone line to your home arrived down inside a windstorm the other night time, as did our neighbors. We don't utilize a landline any longer, though the cable is in the street and nonetheless connected on the home end. I prompt that They only clear away it fully. They reported as I did not have an Lively landline, they would not mail a technician out to clean up the wire in the course of the road.
It is currently been two weeks and my concern Along with the billing hasn't been solved , I are already customer Telus for over twenty years and this customer service is horrendous! I questioned to speak to supervisor lots of again and again closing. She reported she would Additionally they desired me to go to the retail store wherever I fall the phone off and purchased the cellphone when I informed her I did it all on the web she didn’t believe me? The telephone I obtained the box was opened and there was no Actual physical Sim card and or Sim card I'd requested an eSIM, which wasn’t there. I needed to go right down to The shop to have why was my box open? Why wasn’t my box sealed? Cellular phone fall batteries is incredibly extremely gradual like my aged phone was way much better than this detail. I believe they gave me a outdated cell phone is the way in which they address customers with very long because they reward loyalty ?!!!
I termed Telus CS at 8.55AM Mountain time they usually hanged up on me, stating that I really need to get in touch with during "typical Office environment hours". Is this for authentic?
I left Rogers to return to Telus mainly because I thought from the promise of better service and good treatment, but this encounter has been just about anything but.
As for loyalty, there is absolutely no these types of factor any longer. Under-going exactly the same point with my Telus dwelling services. I’m completed with them continually rising my agreement pricing. Heading again to Shaw when my deal operates out.
Payment impacting changes will require a cellphone connect with but ahead of performing that, Have you ever tried the payment arrangement options on the net?
• I spoke to many agents, including Maria and Regal, who couldn't give clarity or escalate my situation as asked for.
I haven't been so discouraged with a company. It really is extremely hard to receive solutions from Telus. My Invoice has actually been modified a number of times because signing up with them a yr in the past after a promoter arrived to our door and drew us in with enticing delivers. She even reported Telus would purchase Shaw's deal penalty to move us around. I regret every single second of transferring. It will require up a lot of the afternoon to talk to someone at Telus. Keep occasions estimate one hour only being forwarded to anyone and put on keep for another hour. My deal settlement reveals what my bill ought to be Nonetheless they arbitrarily transform my Monthly bill to a hundred.
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I'm on the lookout for the phone number to simply call to talk to your consultant and thinking whenever they can be found in the weekend. I intend to make payment preparations and tried to on chat, even so they explained to me I really have to simply call.
The TELUS team acknowledges that our do the job spans numerous Territories and Treaty spots and we've been grateful for the traditional Information Keepers and Elders who're with us these Telus customer service days, anyone who has absent just before us along with the youth that inspire us.
Hi @Ben708 we absolutely price your loyalty with us and we want to help. Please regulate your inbox for the information from us
Looks as if all we could do now is air our grievances over a general public Discussion board inside the hopes of someone ready of authority can actually do some thing about it.
I will terminate the many services home and cellular with Telus and explain to my friends and family to do so, that was the worst knowledge I received with Telus